Our work with Le Col covers strategic consulting and creative direction, as well as full delivery of large scale campaigns for digital, eCommerce, paid social, marketing and eCRM. In more recent years we have played a more pro-active role in rooting out key issues within the business and putting systems in place to reduce strain on resource, improve the quality, and reduce spend. Our focus has always been to do more, for less, by using our years of expertise to streamline the areas that are being over-serviced, but not at the expense of the bigger creative and conceptual wins.
Our strategic approach has led to a number of key improvements across the business – an overhaul of email marketing; including new guidelines, a new hierarchy and photography approach, flexible templates, as well as implementing automated batching and scripting processes across the bulk of its products. Having seen first hand the internal issues as the business scaled, we could resolve repetition, as well as specifics like global pricing, gender splits, slow turnaround times and high volumes of assets. Delivering a 60% reduction in design and marketing resource, with more control being put back into the eCRM team to focus on performance.
We’ve audited and recommended better solutions for photography and videography across the board, looking to elevate the offering at all opportunities from a customer perspective. We’ve introduced some immensely talented creatives from photographers, videographers, 3D/designers, animators, production companies and directors along the way, who continue to deliver the vision. This enthusiasm has most noticeable improved the digital and eCommerce proposition with a much more forward focussed approach to improvements and nimble, data-driven, iterations.